May 2010 Archives

People believe what they read ( A recent study put the number of Americans who believe everything they read may it be in a newspaper, website, etc. at 75%).  In this internet era this could kill your business or your personal reputation.  It is scary how easily misinformation can be posted online.  How do you protect yourself?

In actuality, it is not an easy thing.  Once data is distributed on the internet it is out of the bag and cannot be easilty managed.  A friend of mine has lost a major sales deal because his company's outdated pricing and misleading competitor pricing was available online.  One easy click.  In this new age you have to control or at least try to manage your online reputation as well as company information.  Managing information just on your website is not enough.  Clients research who they do business with and you may lose a deal or have lost a deal and don't even know about it!


At Vayu Media we offer Brand, Reputation, and Online Information Management services.  Call us at 404-547-0949 to discuss your needs.

 

Google TV

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A new report in the Financial Times suggests that Google and Intel, in partnership with Sony, will unveil their new "Smart TV" platform later this week at Google's Develop I/O conference in San Francisco.

Details on the "Google TV" platform are still thin, but according to reports in Bloomberg, the new technology, which will be used on set-top boxes, TVs, and other devices, will be powered by Google's Android operating system and run on a revamped version of Intel's Atom chip.

The FT suggests that Google may be unveiling the "Smart TV" technology at its developer conference on May 19 and 20 in order to encourage the Android developer community to "create applications for TVs."

Sony will be incorporating Intel's chip into a line of upcoming products, writes the Wall Street Journal.

Bloomberg describes the "Smart TV" experience as one where "the Internet access will be integrated with advanced television guides, personal content libraries and search."

"The revolution we're about to go through is the biggest single change in television since it went color," Intel's chief executive Paul Otellini said to analysts last week.

The companies have not officially confirmed that the web TV platform is in development.

While  most of the factors have decreased in relevance, the concept of domain trust is having a greater importance than ever. What do we mean by domain trust and how can you get Google to Trust your domain?

 

Domain trust is an expression that's commonly used these days in SEO circles. Widely recognised as being of significant importance few people are able to offer a clear definition of domain trust and how it can influence search placements.

Here's an explanation of domain trust, what it means and what you can do to build it.

TRUST

The search engines work tirelessly in the pursuit of relevance. The name of their game is to match queries with the most suitable returns. The better they are at it, giving people simple stress free online search experiences that deliver the goods, then the more people will use them. In other words, the more value search adds to users' lives the more value they add to their market price.

Google runs hundreds of tests against websites and checks numerous signals in order to establish relevance. One of the most important qualities that a web site can exhibit is domain trust.

The more domain trust you have the better you rank.

Domain Trust - Who links to you?

To a large extent domain trust is down to proximity. Google loves high quality websites. Well designed, well structured web sites bursting with great content and blessed with large numbers of satisfied visitors - these are Google's trusted domains.

The closer you live to trusted domains, in other words the more direct links your site has from trusted domains, the more trust you gain.

Sites one link removed from the trusted domain network will generate 0.01% web spam. Two or more clicks from the trusted domain network and you are moving in circles that deal in unacceptable levels of spam - levels of 1.2% or more.

Domain Trust - Who you link to

It also matters who you link to. If you link to low trust sites, expect this to damage your domain trust. You're in bad company. Link to trusted sites to boost your own domain trust.

Reciprocal links directories? Don't do it. Why would any credible website link to a site that spams? It wouldn't. Google is wise to this.

Domain Trust - Registration information

Google has been official registrar since 2003. Why? So that it can look under the web bonnet and access important web registration information. Being able to identify the owners of websites  means Google can spot themes. If you own 100 sites and Google spots that 75 of them are spam sites then expect this to be reflected in search placements  through

Domain Trust - User Data Signals

Google collects huge amounts of information about what users do on the web - through Analytics, through the tool bar, free wi-fi and through third party relationships. Signals reveal how naturally a domain is behaving. If the data signals are unusual the domain might well be penalised. Normal behaviour indicates a trust.

Follow Google guidelines, prioritise quality design and quality content and allow domain trust to grow naturally.

  • Domain Age - it takes time to build trust and the past history of a domain may effect domain trust.
  • Link Profile - essentially looking at the range of sites that you link to comparing the good links compared to the bad links.
  • Domain Trust of other sites in a PageRank type relationship.
  • Social networking (not yet but maybe in the future)
  • On page information such as stop words?
  • Links from a white-list of sites which is periodically checked by hand for quality? A list of manually checked sites that are unlikely to become untrustworthy overnight, Wikipedia (this rules out being correct as a factor), BBC, CNN, etc.
  • Contact information on a page.
  • Rate of link growth, natural growth - number of links grows as  a function of time and the number of pages in a site. More content should mean more link growth.  Is there a natural rate of growth for links depending on site size?
  • Duplicate Content - a site that steals content from another site would be more likely to be dodgy.
  • Bounce Rate - noisy but could be a secondary factor. It has certainly been touted as a possible ranking factor for a long time. A good site would satisfy the needs of its users but this could still be acheived in one page-view.
  • Link distribution - how are the links distributed on the  site. Are there any deep links or is the entire link structure concentrating on the home page?
  • Long-tail rankings - sites that appear for many long tail search are more likely to have good content than simple web sites.
Himalayan Children's Charities (HCC) is a nonprofit organization dedicated to providing care and education to destitute, orphaned, and abandoned children in Nepal. The charity is based out of Atlanta, Georgia.

The organization was born after a group of Atlanta businessmen visited an orphanage in Kathmandu and decided right then and there that they would each sponsor one of the children as a way of returning the warmth and kindness they had received during their visit to this land called Shangri La. Bruce Keenan, founder of Norcross based ProSys Information Systems is the champion of this cause. Bruce Keenan dedicated many years of his life to grow ProSys from a start up to a $400M company. Now his efforts are fully dedicated to help the less fortunate and provide them with the ability to succeed as well.

HCC works with Nepalese Children's Organization (NCO), a Nepali government entity with six orphanages in various regions throughout the country. The NCO is one of the largest nonprofit child welfare organizations in Nepal, providing at-risk children with shelter, food, clothing, and education.

Jennifer Dunphy, VP of Sales & Marketing of Atlanta SEO Company Vayu Media has joined the effort to build awareness for the charity. "Bruce has been a true supporter of Vayu Media and our company has been dedicated to many charitable activities. We decided to support Himalayan Children's Charities because it reflects the business fabric of Vayu Media. Our company is Atlanta based; however, our employees and partners span the globe. Atlanta is a true international city and it is great to see what kind of impact Atlanta business executives can make" said Jennifer.

The charity currently supports over 40 children. Most of the support comes through the networking of Atlanta entrepreneur and business executive Bruce Keenan. "At these orphanages, we identify children who are most in need and relocate them to English-medium boarding schools in Kathmandu. Here they live in safe environments, are clothed, fed, educated and cared for, have access to modern healthcare, and gain core life values that would typically be taught by parents, such as self-esteem, ethics, integrity, respect, and personal responsibility" explained Bruce Keenan.

Please visit the Himalayan Children's Charities Support Page for more information.

About Vayu Media:

Vayu Media is an Atlanta SEO Company with the expertise to deliver comprehensive SEO services. We offer search engine optimization services that help businesses with a limited or an extensive marketing budget to squeeze out the highest possible return on investment. We develop the right approach based on your budget constraints to maximize your return on investment. Our Atlanta Web Design Company offers search engine friendly web design for Ecommerce, Corporate & 3D web development projects.

Media Contact: Jennifer Dunphy, Vayu Media LLC, (800)-456-1563 , info (at) vayumedia dot com
World Cup Viewing.jpg

Internet Retailer Survey: Search engine marketing remains a top priority as new engines and techniques arise

By Bill Siwicki

Things are looking up for retail marketers searching for customers online.

28.0% of merchants report more than 25% of their site traffic stems from paid search advertisements while 51.5% say more than a quarter of their traffic comes from natural search. In the past year, 44.9% of merchants report that the conversion rate on pay-per-click search advertising went up, 16.3% say it went down and 38.8% say their conversion rate held steady. And 47% report more than 25% of their web sales stem from search engine marketing, according to Internet Retailer's new search engine marketing survey of 102 web-only retailers, chain retailers, catalogers and consumer brand manufacturers.

On top of that, 44.6% increased their paid search budgets in the past year and 49% say they will increase it in the year ahead.

"2009 was a peculiar year for search engine marketing. The first two quarters were exceptionally slow. It wasn't until back-to-school season that things really picked up, and then the holiday season was very strong," says Udayan Bose, founder and CEO of NetElixir Inc., a search engine marketing firm. "For the year, for our more than 60 online retail clients, the overall average conversion rate was up 15%. And January this year was a very strong month. All of this positive movement has resulted in exceptional confidence among search advertisers today."

The fundamentals

Search engine marketing is one of Internet retailing's fundamentals. It's the way a huge chunk of online shoppers find retailers and the products they're looking to buy. This is why web merchants keep pouring money into advertising on search results pages and on search engine optimization projects to move up in natural search results.

37.7% of respondents spent more than 50% of their online marketing budget on search engine marketing, both paid search and search engine optimization combined, according to the Internet Retailer survey of IRNewsLink e-newsletter readers conducted last month with e-mail marketing and survey firm Vovici Corp.

24.8% of respondents spent 5% or less of their online marketing budget on search, 3.0% spent 6% to 10%, 7.9% spent 11% to 15%, 2.0% spent 16% to 20%, 6.9% spent 21% to 30%, 13.9% spent 31% to 40%, 4.0% spent 41% to 50%, 5.0% spent 51% to 60%, 11.9% spent 61% to 75%, and 20.8% spent more than 75%.

And money's coming back. 27.0% report more than 50% of their online sales are attributable to search engine marketing. 3.0% report 41% to 50%, 9.0% say 31% to 40%, 8.0% say 26% to 30%, 9.0% report 21% to 25%, 7.0% report 16% to 20%, 11.0% say 11% to 15%, 9.0% say 6% to 10%, and 17.0% report 5% or less.

"Everything we see from the retail side indicates a considerable interest and investment in search related to the overall goal of driving more online sales," says Shar VanBoskirk, a vice president and principal analyst who specializes in search engine marketing at Forrester Research Inc. "All types of retailers are focused on driving more web sales, and search is a terrific way to drive that online sales goal."

A changing landscape

Google dominates the search engine landscape. 19.4% of respondents to the Internet Retailer survey say more than 90% of their search engine traffic comes from Google. 43.9% say 71% to 90%, 25.5% report 50% to 70%, and 11.2% report less than 50%. Yahoo has been the perennial second-place finisher.

But a relative newcomer on the scene, Microsoft Corp.'s Bing, has been making inroads since its launch in June 2009, and it's gaining increasing attention from retail marketers.

In the coming year, 43.4% of merchants plan to shift some paid search spending to Bing. That's no doubt because Microsoft and Yahoo have agreed that Bing will become the search engine used on Yahoo sites, a switch expected to occur within a year. Bing will then become the clear No. 2 to Google in traffic.

In terms of conversion, Google produces the highest conversion rate, says 69.4% of those surveyed, versus 14.3% for Yahoo and 11.2% for Bing. But some experts say Bing is performing better than those survey results suggest.

"For 40% of our online retail clients, Bing even surpasses Google in terms of conversion rates," says Bose of NetElixir. "And for those 40%, we are seeing a very clear shift from Yahoo to Bing. And the only reason is because the conversion rate derived for Bing is significantly superior to Yahoo and in many cases superior to Google."

And there's more, Bose says. "Bing has a higher average order value in most of the cases compared with Yahoo," he adds. "All of this would prompt me to advise any web retailer to look very seriously at Bing as your No. 2 option to Google. Perhaps those in the survey ranking Bing next to Yahoo and Google rate Bing lower because the overall budget is miniscule in comparison to Google. In 2010, more and more online retailers will shift more and more of their search engine spend from Yahoo to Bing."

Picture this

2010 may also see more retailers getting graphic with their search programs. Images in search results have begun popping up, especially on Google, whose Google Base, formerly Froogle, has been testing the use of product images when consumers search for product-related terms.

Type "wheelchair" in Google and within the high-value area of natural search results one will see under the headline "Shopping results for wheelchair" images of wheelchairs along with their names, prices and corresponding retailers. This service is in beta and select retailers provide their images and pricing to Google Base.

One service out of beta is Google Plus, which adds a plus sign to a paid search ad that consumers can click on to drop down images of products with more information. On a paid search ad for wheelchairs from SpinLife, a click on the plus sign displays images of six wheelchairs along with their names and prices. A click on the image or name takes the consumer to the page on the SpinLife site where they can make a purchase.

In the survey, 36.4% of retailers say they are working with search engines to incorporate images into paid and natural search results. 40.4% say they are not, but plan to; 23.2% say no and have no plans to do so.

The image effect

Images seem to be having an effect on consumers searching for products. 23.5% of retailers using images report a 1-5% increase in click-through rates, 17.6% say a 6-10% jump, 11.8% report an 11-15% boost, 2.9% report a 16-20% increase, 5.9% say a more than 20% jump, and 38.2% report no improvement.

"I find it surprising that 38% can have no improvement. You are boosting the text; an improvement has to be there," Bose says. "Images definitely have a positive impact on the overall return. The overall click-through rate has gone up for our clients 11-15%. As long as they are proving to be helpful to the marketer, images definitely will go up in importance in 2010."

Forrester's VanBoskirk agrees that images can enhance the click-through rate for a paid search ad or natural search result, and that the number of images consumers see in search results will increase. However, she feels retailers can make better use of their time elsewhere.

"There are a lot more sophisticated things a retailer can be doing than just throwing an image in the search results," she says. "How can you better tailor the content of your ad to the users' intent, for example. I'm a lot more cynical on the image front. The ultimate value images will show will be tempered by better keyword strategies and better deciphering of users' intent."

Whether it's digging in and enhancing paid keyword strategies, better optimizing an e-commerce site to appear higher in natural search results, trying out new search engines like Bing or testing new techniques like incorporating images into search results, one thing is clear: Retailers have to stay on top of search engine marketing because it is a marketing channel that not only brings in the customers but brings in the cash.


Survey


Do you know who is coming to your website?  Who is buying your product?  Where they are coming from?  What they like and dislike? 

Website Analytics are an extremely valuable asset when it comes to your website and your online marketing efforts. The more informed you are on where and how your customers interact with your site, the more effective (and more efficient) your marketing efforts will be. 

There are three key areas where analytics can help drive your internet marketing strategy:

1.      Keywords

Knowing which keywords bring the most value to your site is essential in the success of any online business. Keywords drive content, messaging and more importantly, the right keywords drive sales. 

Analytics provide you with insight into which keywords are working and which keywords are not. A word or phrase you thought described your product may not be what your customers use to describe your product. There is also the chance you have the right keyword, but the wrong content surrounding it.

To gain a better understanding of how your keywords are performing, ask yourself the following questions:

  • Which keywords drive traffic to your site?
  • Which keywords drive conversions?
  • Which keywords drive traffic but aren't converting?

Once you know the answers to these questions you can start to adjust your focus.  Take a look at which keywords convert the best and analyze why:

  • Does the keyword describe your product?
  • Is the keyword too broad?
  • Does your site offer quality content around the keyword? 

If a keyword is driving traffic but not converting, the content surrounding the keyword could be wrong.  Perhaps the keyword is simply targeting customers earlier on in the buying cycle. Someone starting a business may search "business websites" to gain a better understanding of what they should do for their own website. This doesn't necessarily mean they are looking for someone to create a business website for them right now.

 These are important factors to consider when looking at your keyword set and lead us to the next section.

2.      Landing Page Content

One of the greatest assets of any analytics software is the ability to break down your website page by page.  You can see how many people landed on a page, how many people exited a page, where they came from, what keyword they searched to get there, how long they spent on a page and most importantly, you can see if they converted.

By breaking down the top landing pages, you can determine just how customers interact with your website and how with the right design and content, you can give them a great experience.

When thinking about your landing pages, consider the following:

  • What are the top landing pages?
  • Which pages have the highest bounce rate?
  • What pages do people spend the most time on?
  • Which pages lead to the most conversions?

We all know the home page is always (or at least 99% of the time) going to be the top landing page; it typically will also have the highest bounce rate. With the home page, the best thing to do is test a few different designs and messages to find which one offers the lowest bounce rate and drives the most conversions overall.

Moving beyond the home page, your internal landing pages can actually be the most valuable. The internal landing pages contain the bulk of the content, i.e. the information your customers are looking for. It's the internal pages that answer your customers' questions and drive them to convert.

Break down the top landing pages and evaluate why they are successful.  What keywords did visitors use to get there?  What type of content is on that page?  What calls to action are you using?  Can this be replicated on other pages?

Knowing what your customers do once they are on your site is just as important as knowing how they got there.

3.      Buying Cycle

How long is the buying cycle for your product or service?  How many times does a customer visit your site before buying?  What are they looking at during that time?  With an online business and website analytics, this information is not just available, it's invaluable.

To begin, answer the following questions:

  • How many days after the first visit do people convert?
  • Which pages do they visit during that time?
  • What content do the pages contain?
  • What calls to action are you using?

By knowing where your customers are in the buying cycle, you can really refine your online marketing efforts (this is especially true when it comes to paid search). If you know a typical customer comes to your site and reads 5-7 information-based pages before they convert, you can gear your initial messaging and calls to action around that. Instead of saying "Buy now" you can say "Get more information."

For paid search campaigns, determine which keywords correspond to which point on the buying cycle and drive users to landing pages with the content they need at that point in the process.  Using the same example we used in the "Keywords" section, drive the person searching "business websites" to a page that provides ideas on creating a business website.

Hitting your customers at the right point is extremely important.  A person who comes to your site for information and finds what he/she needs will almost always come back to you when they are ready to buy.

Conclusion

Website Analytics offers online businesses an easy and smart way to learn about their customers and more importantly, learn how customers interact with their website.  By simply taking the time to evaluate the data, you can create an online marketing strategy based on actual customer needs and behavior.  That is the sort of thing marketers have been trying to do for ages! Vayu Media the Atlanta SEO Company specializes in website analytics to drive true ROI to their clients.

Googlenet

A cure for America's lame and costly broadband?

Apr 1st 2010 | LOS ANGELES | From The Economist online

 Google-charming in Ann Arbor

THEY plunged into icy waters, swam with sharks, performed aerobatic feats, offered to name their cities, even their first born, after it--all to get Google to pick their communities as test-beds for the ultra-fast fibre networks it plans to start rolling out in the near future. By March 26th, the deadline for submissions, no fewer than 1,100 towns, cities and states across America had put their names forward. Altogether, nearly 200,000 individuals wrote letters beseeching Google to consider their places of residence.

The overwhelming response to the search company's announcement in February that it aspired to build a handful of fibre-optic networks to connect settlements of 50,000 to 500,000 people to the internet at speeds of up to one gigabit a second--over 200 times faster than typical access speeds in America today--showed just how hungry people around the country are for better, faster internet access. By raising the stakes two orders of magnitude, Google hopes to find out what the killer applications will be when speed of access is no longer a constraint and capacity is effectively infinite. The firm did something similar when it launched Gmail with unprecedented storage space at no charge. There is no question that if Google's giganets come to fruition, they will change the competitive landscape of broadband America, and force incumbent ISPs (internet service providers) to scrap their existing business plans.

Two out of three Americans are said to have broadband access, whatever that means. The Federal Communications Commission (FCC) requires transmission rates to be greater than 768 kilobits a second for a service to be classed as broadband. That has not stopped ISPs from delivering far less and charging a hefty premium over the price of dial-up connections to the internet. And do not believe their adverts claiming download speeds of so many megabits a second. The FCC reckons most web surfers are lucky to get half the advertised speed.

For fixed-line connections to the home, the average download speed across the United States is--despite what various ISPs claim--little more four megabits a second. Compare that with download speeds of up to 100 megabits a second available in the more advanced countries of Asia and Europe. In terms of broadband speed, the United States ranks 19th among the 30 industrial countries that are members of the OECD.

Worse, because they have so little choice, Americans pay through the nose for the privilege of going online. According to the New America Foundation, a 100-megabit connection costs $16 a month in Sweden and $24 a month in South Korea. In high-price Japan, your correspondent gets 160 megabits a second for ¥6,000 ($65) a month. That is 200 times faster than the "end of the line" service he gets in California, for only three times the price. Where they can find it, Americans pay $145 a month for 50 megabits a second.

Over the past year, hopes have risen among Americans that something might finally be done about the third-world quality of their internet access. People tolerated such things when all they used the internet for was e-mail, searching for information and uploading musings to Facebook accounts. But smart-phones and internet-connected television sets have changed that. The future is not simply about watching jerky YouTube clips or episodes from Hulu on a personal computer. Internet-connected HDTV needs broadband access capable of at least six megabits a second if it is to download high-definition programmes from internet sources.

And that is just within the home. In the commercial world, applications like Telepresence (which lets remote participants feel they are all in the same room together) demand rates of 24 megabits a second. Remote surgery needs more than 10 megabits a second. The same goes for video instant messaging. A whole host of applications in education, government, health care, public safety and energy management become possible once bandwidth is no longer a constraint. This is what Google intends to investigate.

The FCC's national broadband plan, foreshadowed by last year's economic stimulus bill and published on March 16th, was supposed to provide a way to drag the country's woeful broadband infrastructure into the 21st century. In short, to give affordable high-speed access to the internet to places in the countryside that cannot get it at the moment, and to boost dramatically the speed of service to those that can.

The report--all 376 pages of it--has, however, been greeted by a resounding raspberry. It calls for 100m households to get 100-megabit access by 2020, while the rest of the country is assured at least four megabits a second. Americans, in other words, will have to wait another decade to get what other wealthy countries now take for granted.

That raspberry may be a little unfair. At least, the FCC recognises that the main reason why prices have remained so high and speeds so low in America is the lack of effective competition. Many countries have devised ways for telecommunications companies to share the cost of building their broadband networks while competing ferociously for customers over that infrastructure once it has been built. Others have achieved something similar by having an independent authority build and maintain the network and then leasing access to all and sundry.

America, by contrast, has put its faith in rival forms of the infrastructure itself--supplied, on the one hand, by telecom companies like Verizon and AT&T and, on the other, by cable-television firms such as Comcast and Time Warner. Unfortunately, the result has not been competition to beat down prices and boost speeds, but cosy duopolies that keep bandwidth scarce and carve the market up between incumbents.

The FCC thinks it can liven things up by giving wireless carriers a better chance to compete in the broadband business. To that end, it plans to release a further 500 megahertz of bandwidth over the next decade and auction it to the mobile carriers.

There are two problems here. One is that the largest chunk of the airwaves in question--some 20 television channels--is owned by broadcasters, who will be reluctant to part with it, even if offered a slice of the auction profits to do so. The other is that the biggest wireless carriers--namely, Verizon and AT&T--are an integral part of the duopoly as it is. It is difficult to see them as lively sources of competition. If anything, giving wireless carriers a greater role in broadband access could make life easier still for the incumbents. It is, perhaps, no coincidence that just days before the FCC released its final report, Verizon quietly pulled the plug on its FiOS fibre-optic "triple-play" of television, telephone and broadband service, the only one in America that came close to rivalling speeds available in Japan and South Korea. A third of Verizon's customers (your correspondent included) will now be left without the fibre option.

Though it cost Verizon a hefty $1,350 to bring fibre into a home, the $19 billion investment in FiOS was considered worthwhile. It stemmed the tide of telephone subscribers defecting to cable companies, which offered faster internet access bundled in their television and telephone packages at the time. In future, presumably, Verizon will offer customers who missed out on FiOS a chance to get high-speed broadband over the airwaves instead of through an optical pipe. The LTE (long-term evolution) technology that Verizon and other wireless carriers are testing is vastly cheaper to install than fibre. And with tweaks, LTE should be able to offer data rates of 150 megabits a second or more--much the same as the DOCSIS 3.0 broadband technology being deployed by the cable companies.

Nevertheless, in the absence of serious competition, broadband capacity throughout the United States will continue to be constrained--and Americans will remain stuck with extortionate internet charges. No wonder there was such a rush for a piece of Google's promised giganet.

It is time a gain to break out of your tunnel vision.  Schedule an hour of your time some time this week. Shut off your phones and laptops. Grab a coffee and ponder the basic 80/20 rule.  This review should happen periodically. We all tend to fall into old habits again and again...

 

Do you ever notice how of all your customers, typically you've only got a few that cause you problems...but boy do they cause problems!

No doubt you've heard of the 80/20 Rule, which is actually another name for what was originally called the Pareto Principle.

The gist of the Rule is that 80% of your results will come from 20% of your efforts, and likewise, 80% of your problems will come from 20% of your customers.

The question I love to pose to business owners is, "How can you use this principle to your advantage in your business?"

There a few major ways you can use this principle to your advantage in your business:

  1. Fire the 20% of your customers that give you more problems than profit.
    • Look, the headache you incur just to keep these people happy isn't worth what little they bring in for you.  It's in the best interest of your sanity and energy level to just let them go - they can go cause someone else problems.  You won't even notice the fact they're gone when you look at your balance sheet.
  2. Focus on the 20% of your customers that bring in 80% of your profits
    • These are your good customers that are a joy to work with and that come back to buy from you repeatedly (which is what you ultimately need if you want to make any real money).
    • You'll have more free time to service them now that you're not messing around with the lower 20% that was wasting all your time and energy!
  3. Realize that the 80/20 Rule applies to your top 20% all over again
    • What this means is that when looking at your top 20% of customers (let's say there are 20 of them for easy math), 20% of those 20 equals 4 customers.  And if those 4 customers (20% of the top 20%) are responsible for 80% of the profit from the original 80%, that means those 4 customers are responsible for 64% of your total profits! (80% of 80% is 64%)
    • So if your net profits were $100, 4 customers will statistically be responsible for $64 of it!

Once you've identified your best customers, be sure to create incentives and preferred customer programs to keep those top 20% and top-top 4% happy, loyal, and evangelistic customers for life and you'll enjoy higher profits, less stress, and an overall better quality of life.

Many times owners of small businesses have a hard time letting go of that lower 20% of their customer base, thinking that they'll make more of an impact than they actually will, myself included.

But I speak from experience when I say, "You won't notice a dime of it!", and the peace of mind that comes from not having to deal with yet another email or phone call about issue #3,467 is a wonderfully liberating thing!

The typical question that gives many SEO professionals a bit of a gut-check is, "How long will it take for you to show me results?" Typically, the answer will vary based on the age of the site in question and the level of competition for high volume keywords, if boiling it down to two major factors.

However, there are considerably more elements to a fully-fledged answer. These are also split into new vs. redesigned or reformatted (URL) Web site.

When dealing with a brand new domain, it will likely be difficult to gain the necessary "trust" for rankings for broad competitive terms for at least three months, but often closer to six to nine months. This isn't always as clear cut -- if you have and continue to put out useful content, and if you're fortunate to benefit immediately from authoritative and consistent links (or are willing to cheat), you could see results sooner.

Of course, if your technical infrastructure doesn't support good crawling of your pages and understanding of your content, you'll be dead in the water before you even start.

When dealing with either redesigns or post-launch SEO, the best thing to do is never give, or accept, a response "from the cuff." Setting unrealistic expectations will only lead to disappointment. Not only should people take time to project the best and worst possible scenarios, but these projections should be updated post-launch at least once, as crawling and indexing patterns get established.

How Quickly Do Search Engines Crawl/Index a Redesigned Site?

Recently, we helped relaunch a fairly large site with thousands of pages. A major directory level was gone, and it wasn't possible to implement all redirects prior to launch.

Within 12 hours, Google had indexed and was returning well over 1,000 of the new pages in its results. We started seeing a few dozen new pages in each directory level off the root that we were monitoring, within about four hours after launch. I can't claim as dominant of a performance by Yahoo, and look forward to our first Bing-monitoring, which has to be better than the last.

The catch to this process is that, at the same time, the search engines are ridding themselves of any no-longer used URLs, through new robots.txt files, 404 errors, and in a pattern that appears to indicate an "as we can" programming attitude. They will also continue to index those with rankings, fortunately.

If the site relies on a lot of home page rankings for top keywords, then a redesign usually won't hurt, even if the new home page URL now resolves to the root instead of a prior directory-appended version, based on a number of sites.

How Difficult is it to Maintain Current Rankings After Launch?

For new domains, brand terms should rank nearly immediately after the first crawl -- maybe not first however, as Rosetta experienced after launching and finding Apple and the language software ahead. A unique brand name should have relatively no problem ranking number one very soon.

Benchmarking is crucial to understanding how post-redesign crawling behavior is treating a Web site. Monitoring "cherry" keywords, such as the top 10 to 50-plus branded and non-branded referring terms, and measuring them by search engine, can give you insight into this.

This is also an important high-level indicator of how much the search engines initially trust your new domain structure. It happens a lot quicker when you're shifting URLs on the same root domain, than when you're moving to a new one.

How is Traffic Affected After Launch?

The classic answer to this question is often unfortunately accurate. There's always going to be at least a slight drop in traffic, even with SEO.

On a percentage basis, this can equal dozens, or even hundreds of traffic-driving rankings. The better you do with maintaining your high-volume keywords, the more likely the dip may be being caused by other factors as well, including an unexpected or seasonal dip in branded traffic.

The best ally in monitoring post-launch success rate is, of course, analytics. As long as it's been properly configured, very important data can be gleaned from 404 reports and high-bounce pages or referrers. Google Webmaster Tools and Yahoo Site Explorer are important allies in the quest for new or continued rankings.

Lastly, level of implementation is probably the single worst enemy to SEO success. Lack of SEO implementation is so dangerous because even what seems like the smallest de-prioritization during a launch cycle can often be a very big wrench in the spokes.

In a partnership with an SEO provider, or in dealing with your own SEO team, you have to remember the "fear of flying" analogy. If you're afraid of flying, simply ask your captain if he's planning to get you there safely. Chances are very likely that any partner you entered into an arrangement with, and even more so an internal SEO team, is just as concerned about ranking and performance as you are.

For a new site, the first goal should be to rank for brand and potentially some local or other modified long tail searches. Give the process time and continued attention, and rankings should be visibly rising after six months.

For redesigns, the primary first goal should be to maintain current rankings for high-traffic terms immediately post-launch. Next, establish that your optimization is in place and start working to develop trust in the new pages and understand how the search engine sees them. From this, you can either increase or decrease your expectations for incremental success over the old site.

Length of time it takes to get ranked is always something you get asked, and it is a hard one to answer. Competitiveness, domain age, and brand level are the three things I look for at the start -- after that it becomes an endless endeavor.

How do you know when content quality is good enough? This question is interesting because it's rooted in a mindset of "What is required to get the best SEO results?"

However, this same question can be applied quite a bit more broadly. Here are some of the ways you can evaluate that question.

1. On-page SEO

Years ago, content developed specifically for on-page SEO purposes generally meant some level of artificially inserting keywords into the content. When you hear people talking about SEO copywriting, they essentially mean "What keywords do you want to make sure are included in the article?"

Two problems here: the resulting articles often don't really read that well (bad for users), and the search engines are getting increasingly better at detecting when content isn't written completely naturally. There is little win in having the search engine conclude that your content is either poorly written or written with the intent to manipulate search rankings. Think of this in the light of the search engine's goals to provide a quality experience to their users, and you can see that this easily could be a negative ranking factor.

Those concerns noted, there is a lot of reason to think about on-page SEO in creating a well structured content strategy. It helps feed the long tail of search and can increase the search engine's perception regarding the quality of the pages of your site.

2. Conversion

Content can also be developed with a focus on conversion. This is often done through A/B testing or multivariate testing, using conversion optimization software. A free product that does this pretty well is Google Website Optimizer.

The concept is to do a lot of testing of various versions on your pages, measure which ones convert the best, and then pick the best converting one. Often, simple changes can have the best impact. One common principle that people espouse in conversion optimization is that "less is more," or that one thing worth testing is reducing the amount of distractions on the page (e.g., links to other resources or the presence of much text on the page).

While conversion optimization is extremely valuable, it only looks at part of the question -- how your site converts visitors to a page or set of pages on your site. Also, it doesn't take into account the obvious search engine benefits of having text on your page.

For example, you wouldn't want to increase your conversion by 30 percent but cut your traffic in half because you took the content off the page. Clearly, you want to strike a balance between SEO and conversion optimization.

3. Link Worthiness

When pursuing links to your site (without buying them or doing link swaps), one of the key questions is why someone should consider linking to your site. Recognized opinion leaders and recognized brands (e.g. Coca-Cola) get links because of who they are. If you don't fall into one of those two categories, then you need to fall back on providing something unique and compelling on your Web site in order to get links to it.

Some people use the term "link bait" to the concept of generating content solely for the purposes of attracting links. However, care is needed here too, because if you become too focused on using the content to attract links, you may create content that isn't relevant to your site, or otherwise not good for the image of your site.

4. Social Media Environments

Will users of Twitter and Facebook start sending around links to your content? Will StumbleUpon users stumble it?

On the other side of the coin, you don't want these networks to have a negative reaction to what you produce. The impact of how this will affect your content development strategy is growing. In a few years time it could well be a dominating consideration.

Summary

When you're considering your content development strategy, and how much effort to put into creating high quality content, consider all four of these factors. There certainly can be individual pages on your site where only one or two of the above factors apply, but, for your Web site overall, make sure your content strategy take all four pieces into account.

Jewelry Artisans' is the premier Atlanta Custom Jewelry Designer Whether you are looking for that special gift for your Mother, Grandmother, or for a new Mom celebrating her first Mothers Day, Jewelry Artisans is sure to impress. Weather you choose a diamond pendant, diamond studs, pearls, or gemstones, you'll be sure to put a smile on her face.  Give her a gift that will last a lifetime.

Come and find that special piece of jewelry for your Mom at Jewelry Artisans (Jewelry Design Atlanta) at the 4500 Olde Perimeter Way location in Atlanta, Ga.  While you are there, you will peruse through a large variety of custom made jewelry, handmade bridal jewelry and estate jewelry, as well as watches. Choose from a large selection of designers including Catherine Ryder, Sarah Blaine, Hearts On Fire, Charles Albert, and Rebecca.  Your Mom will be happy you chose Jewelry Artisans.  

 About Jewelry Artisans:

At Jewelry Artisans - handmade jewelry designer adjacent to Perimeter Mall on Olde Perimeter Way - you'll find both fine jewelry and the artisans who craft it.

Describe your heart's desire to Jewelry Designer and Owner Jamie Kresl, and watch as he creates your vision -- first with paper and pencil, and then with state-of-the-art CAD drawing tools.

Engagement rings, wedding rings, anniversary rings, earrings, necklaces, bracelets and more await you at Jewelry Artisans.

And if your style is one-of-a-kind, Jamie will listen, learn and create an original piece of art, just for you ...or your sweetheart.

 Media Contact:

Jamie Kresl, Owner

Phone: 770-393-0321

4500 Olde Perimeter Way
Atlanta, GA  30346 

Press Release by Vayu Media:

Vayu Media is the premier company for local internet advertising using search engine marketing and search engine optimization. Vayu Media is taking advantage of the consumer shift from traditional media to internet based marketing.  The company's focus is local online business marketing and web design services. The company's strategy to get out into the market place and consult with local businesses face to face has allowed it to make local business owners aware of the opportunity that exists online.  In order to stay relevant in today's market every local business must have an online marketing strategy and Vayu Media can help.

Media Contact:

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How Google's Algorithm Rules the Web

Photo: Mauricio Alejo

When it comes to finding stuff, there's Google -- and there's everyone else.
Photo: Mauricio Alejo

Want to know how Google is about to change your life? Stop by the Ouagadougou conference room on a Thursday morning. It is here, at the Mountain View, California, headquarters of the world's most powerful Internet company, that a room filled with three dozen engineers, product managers, and executives figure out how to make their search engine even smarter. This year, Google will introduce 550 or so improvements to its fabled algorithm, and each will be determined at a gathering just like this one. The decisions made at the weekly Search Quality Launch Meeting will wind up affecting the results you get when you use Google's search engine to look for anything -- "Samsung SF-755p printer," "Ed Hardy MySpace layouts," or maybe even "capital Burkina Faso," which just happens to share its name with this conference room. Udi Manber, Google's head of search since 2006, leads the proceedings. One by one, potential modifications are introduced, along with the results of months of testing in various countries and multiple languages. A screen displays side-by-side results of sample queries before and after the change. Following one example -- a search for "guitar center wah-wah" -- Manber cries out, "I did that search!"

You might think that after a solid decade of search-market dominance, Google could relax. After all, it holds a commanding 65 percent market share and is still the only company whose name is synonymous with the verb search. But just as Google isn't ready to rest on its laurels, its competitors aren't ready to concede defeat. For years, the Silicon Valley monolith has used its mysterious, seemingly omniscient algorithm to, as its mission statement puts it, "organize the world's information." But over the past five years, a slew of companies have challenged Google's central premise: that a single search engine, through technological wizardry and constant refinement, can satisfy any possible query. Facebook launched an early attack with its implication that some people would rather get information from their friends than from an anonymous formula. Twitter's ability to parse its constant stream of updates introduced the concept of real-time search, a way of tapping into the latest chatter and conversation as it unfolds. Yelp helps people find restaurants, dry cleaners, and babysitters by crowdsourcing the ratings. None of these upstarts individually presents much of a threat, but together they hint at a wide-open, messier future of search -- one that isn't dominated by a single engine but rather incorporates a grab bag of services.

Still, the biggest threat to Google can be found 850 miles to the north: Bing. Microsoft's revamped and rebranded search engine -- with a name that evokes discovery, a famous crooner, or Tony Soprano's strip joint -- launched last June to surprisingly upbeat reviews. (The Wall Street Journal called it "more inviting than Google.") The new look, along with a $100 million ad campaign, helped boost Microsoft's share of the US search market from 8 percent to about 11 -- a number that will more than double once regulators approve a deal to make Bing the search provider for Yahoo.

Team Bing has been focusing on unique instances where Google's algorithms don't always satisfy. For example, while Google does a great job of searching the public Web, it doesn't have real-time access to the byzantine and constantly changing array of flight schedules and fares. So Microsoft purchased Farecast -- a Web site that tracks airline fares over time and uses the data to predict when ticket prices will rise or fall -- and incorporated its findings into Bing's results. Microsoft made similar acquisitions in the health, reference, and shopping sectors, areas where it felt Google's algorithm fell short.

Even the Bingers confess that, when it comes to the simple task of taking a search term and returning relevant results, Google is still miles ahead. But they also think that if they can come up with a few areas where Bing excels, people will get used to tapping a different search engine for some kinds of queries. "The algorithm is extremely important in search, but it's not the only thing," says Brian MacDonald, Microsoft's VP of core search. "You buy a car for reasons beyond just the engine."

Google's response can be summed up in four words: mike siwek lawyer mi.

Amit Singhal types that koan into his company's search box. Singhal, a gentle man in his forties, is a Google Fellow, an honorific bestowed upon him four years ago to reward his rewrite of the search engine in 2001. He jabs the Enter key. In a time span best measured in a hummingbird's wing-flaps, a page of links appears. The top result connects to a listing for an attorney named Michael Siwek in Grand Rapids, Michigan. It's a fairly innocuous search -- the kind that Google's servers handle billions of times a day -- but it is deceptively complicated. Type those same words into Bing, for instance, and the first result is a page about the NFL draft that includes safety Lawyer Milloy. Several pages into the results, there's no direct referral to Siwek.

The comparison demonstrates the power, even intelligence, of Google's algorithm, honed over countless iterations. It possesses the seemingly magical ability to interpret searchers' requests -- no matter how awkward or misspelled. Google refers to that ability as search quality, and for years the company has closely guarded the process by which it delivers such accurate results. But now I am sitting with Singhal in the search giant's Building 43, where the core search team works, because Google has offered to give me an unprecedented look at just how it attains search quality. The subtext is clear: You may think the algorithm is little more than an engine, but wait until you get under the hood and see what this baby can really do.

Why your web site may no longer appear on Google, Yahoo or Bing?

There are a several reasons that may be causing the sudden drop of your webpage rankings:
  • Changes to the search engine algorithms
  • Use of black hat techniques in your SEO strategy
  • Sudden loss of inbound links to your website
  • Bad linking strategy
  • Your site has been hit with a Google Penalty

Vayu Media search engine experts utilize the latest techniques to diagnose and correct these and any other problems that could be causing a search engine penalty on your web site. For more information about any of Vayu Media's Atlanta SEO Services, feel free to contact our Atlanta SEO Company Vayu Media.

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This page is an archive of entries from May 2010 listed from newest to oldest.

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