Last month, a new report was released that outlined the main 2010 trends in online marketing.
According to the report, the world of online marketing is set to face
what they call "unprecedented change" in light of the volatility in the
economy and the emergence of new channels, plus financial
accountability. The report surveyed 155 marketers about their online
marketing plans and what technologies they'll be using and here are the
10 key trends that the agency discovered:
MARKETING BUDGETS AND FOCUS CONTINUE TO SWING ONLINE.
The
first question that was asked of marketers was about how important was
it for their organizations to shift their marketing focus to be more
online. A stunning 84% of respondents said that it was either somewhat
important or very important. This is definitely a sign of how people
are seeing the power of the Internet and how it can be used to reach a
great many more customers in one single medium, but still have multiple
touch points within - in moving your marketing online, you're opening
your organization to a whole new world that is more cost-effective and
has a wide range of arsenals at your disposal, from a website to a
banner to email marketing to even social media. Plus, the study
concludes, that the web is better at being measured than probably other
mediums.
MARKETERS WORK HARD TO KEEP EMAIL RELEVANT.
Did you know that 92% of marketers are using or planning on using email marketing this year? This statistic fits what was heard from Blue Sky Factory and Constant Contact
who said that email marketing is growing and not being replaced by
social media. In fact, this fact goes to prove that email marketing is
becoming the most widely adopted marketing tactic. The trend for 2010
is that with email marketing, senders will become wiser and won't
resort to the "spray and pray" tactic to get their message across.
Rather, they'll focus on being more targeted and find ways to make sure
that they find ways to stay relevant. How? The study believes
that marketers will need to create what they call "compelling
campaigns" and have a strong understanding of analysis and management
of the following: inbox placement, content rendering and reputation
management around their digital communications.
SEARCH CONTINUES AS AN ONLINE MARKETING MAINSTAY, BUT COMPLEXITY GROWS.
Things will continue to be found through search. The traditional
forms of online marketing will not be going away, but they are
changing. The study shows that search will still be the primary
way for people to find products and information online. But Google is
starting to lose its grip as the de facto place to search. According to
the study, Microsoft's Bing
search engine has promising growth in the United States, but
internationally, people are also paying attention to other sites like
China's Baidu and Russia's Yandex.
And as you can see with the recent changes with search engines, more
innovative services are coming where you can access your search via
mobile, find results dealing with geolocation, collaboration, and
improved usability.
MARKETERS EXPAND TARGETING AND PERSONALIZATION ON THEIR WEBSITES.
Customers
are no long anonymous. It's predicted that in 2010, we're going to see
more personalization on websites. In fact, 55% of marketer surveyed
said that they have already started using more personalization while
21% mentioned that they would be doing this later in the year.
Better targeting tactics should do well as marketers are going to go
after those anonymous visitors that they track by referring URLs,
search terms, geo-location and other metrics.
PROLIFERATION AND ADOPTION OF OTHER ONLINE CHANNELS PERSIST.
The world online is a vast frontier with enormous potential and
opportunities. For marketers, there are multiple things we have at our
disposal to reach out to our customers. Whether that's through mobile
(messaging, applications, etc.), rich-media (video, podcasting, etc.),
social media (microblogging, user-generated content, social networks,
etc.) or countless other tools at our disposal, we're able to
experiment with each one to see which gets the right impact. And while
we're not really sure about the success rate of using any of these
tools within the online world, the fact is undeniable: by using these
other online channels, marketers are given every opportunity to
effectively and efficiently reach out to their customers. More
marketers are, in fact, starting to adopt these emerging channels - 84%
said they would use them in the next year.
MOBILE CONTINUES ITS MARCH TOWARD GREATER SIGNIFICANCE.
With the introduction, and success, of smartphones like the iPhone
and the Android platform, mobile marketing has a much stronger foothold
on the industry. Through this increased adoption of technology, mobile
marketing will move past messaging and let marketers leverage the
mobile email, website and applications. Some marketers have already
taken that step and you're starting to see more apps created by brands
available on the app store. Over 1/3 of marketers are already doing
some form of mobile marketing with an additional 40% saying they'll
jump into the game soon.
MARKETERS CONTINUE TO NURTURE SOCIAL MEDIA.
From the beginning, social media was never about the companies. In
fact, brands probably paid social media no mind. It was a quiet little
community where people could start to talk about what they wanted. Now,
through various changes in the social media timeline, services like Facebook and Twitter
have skyrocketed up to near prominence. Unica's study states that
blogs, product reviews and other social media is mixing up with
marketing messages to help shape a customer's perception about a brand.
Today, nearly half of all marketers are using social media to promote
the brand. Nearly a quarter more will implement some sort of social
media strategy. In fact, services like Facebook, Myspace and blogs have
become mainstay in the marketing mix, but microblogging platforms like
Twitter are becoming increasingly popular and have been established as
proven channels.
WEB ANALYTICS UNIFIES ONLINE DATA ACROSS CHANNELS.
Unica believes that in 2010, web analytics will focus on several
things: integrating customer data from the web, search, mobile and
social measurements. 88% of marketers are already using web analytics
and the report concludes that the "penetration and ubiquity" of web
analytics makes it an obvious tool to integrate customer profiles into
to help paint a better picture of who your audience really is.
IT BOTTLENECKS DRIVE ADOPTION OF ON-DEMAND MARKETING SOLUTIONS.
If there's someone to blame for marketing technology woes, then you
might want to look at your IT department. 67% of marketers complained
about the lack of support from their IT department. To overcome this,
it seems that marketers are turning more towards on-demand services.
This type of technology operating as a SaaS (Software as a Service)
model will allow marketers to personalize their work and campaigns
without having any dependencies that might hinder the productivity and
effectiveness of the program.
ONLINE MARKETING SUITES BRIDGE THE GAP BETWEEN ANALYSIS AND ACTION.
Because
marketers are diving into the ocean of online marketing, there's going
to be a whole lot of things to see and explore. But as a result, there
will probably be a whole lot more data to swallow and make heads and
tails out of. The study believes that web analytics will be that guiding
tool to help marketers measure performance across the various channels
- whether it be social media, mobile, email or website. But while
you're getting measurements, the study also believes that what's
challenging is the ability to convert it into action - 94% of marketers
said that this is their problem, highlighting the fact that marketers
can execute a program, measure the success, but fail in trying to learn
from it to improve.
The study believes that to overcome this obstacle, online marketing
suites will emerge to eventually enable marketers to respond quickly to
customer needs and interests using the data captured through the web
analytics tool.